Shipping policy
At Arcomas, we aim to provide a clear, reliable, and convenient delivery experience for our customers throughout the United States.
Please review the information below for details about order processing, fulfillment, shipping times, tracking, and delivery.
Shipping Locations
We currently ship to customers within the United States.
At this time, Arcomas does not offer international shipping.
Fulfillment Locations
Arcomas is a U.S.-registered business operated by Branton LLC.
To support our product range and order fulfillment, we work with international fulfillment partners. Depending on the product and availability, some orders may be dispatched from fulfillment facilities in China and shipped directly to customers in the United States.
The fulfillment location for an order may differ from our registered business address.
Regardless of fulfillment location, the delivery estimates and shipping terms stated in this policy apply to eligible U.S. orders.
Processing Time
Orders are typically processed within 1–3 business days (Monday to Friday).
Orders are not processed or shipped on weekends or U.S. public holidays.
Orders placed after 2:00 PM ET may begin processing on the following business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Shipping Time
After your order has been processed and dispatched, estimated transit time is:
5–8 business days (Monday to Friday).
This means the estimated total timeframe from placing your order to delivery is generally:
Processing Time: 1–3 business days
Transit Time: 5–8 business days
Estimated Total Delivery Time: 6–11 business days
Delivery times are estimates rather than guarantees and may occasionally be affected by carrier delays, severe weather, transportation disruptions, unusually high order volumes, customs processing where applicable, or other circumstances outside our reasonable control.
Shipping Costs
Arcomas currently offers free tracked shipping within the United States, unless otherwise clearly stated at checkout.
There is no minimum purchase requirement for standard free shipping unless a specific promotion states otherwise.
Any applicable shipping charges will always be displayed before you complete payment.
Order Tracking
Once your order has been dispatched, we will send tracking information to the email address provided during checkout.
Tracking information may require a short period of time to update after the carrier receives the package.
If you have not received tracking information or need assistance locating your shipment, please contact us at info@arcomas.com.
Shipping Restrictions
Shipping availability may depend on the delivery location, product, and carrier.
Certain addresses, including some PO Boxes, military addresses, or restricted locations, may not be supported by all carriers or products.
If we are unable to fulfill an order to the delivery address supplied, we will contact you using the information provided with your order.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please check your delivery information carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible at info@arcomas.com.
We will make reasonable efforts to update your address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Additional shipping costs may apply if an order needs to be resent because an incorrect or incomplete address was provided.
Failed Delivery or Returned Packages
If a delivery cannot be completed because of repeated failed delivery attempts, an incorrect address, refusal of delivery, or another issue outside our control, the package may be returned.
If this happens, please contact us so we can review the situation and advise you on the available options.
If a new shipment is required because of an incorrect address or failed delivery attributable to the customer, additional shipping charges may apply.
Delayed Packages
Although most orders arrive within the estimated delivery timeframe, occasional delays can occur.
If your package has not arrived within the expected timeframe, please review your tracking information first.
If there has been no tracking update for an extended period or your order appears significantly delayed, contact us at info@arcomas.com and we will assist you with reviewing the shipment.
Lost Packages
If tracking indicates that your package may have been lost in transit, please contact us at info@arcomas.com.
We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment and determine an appropriate resolution.
Damaged Packages
Please inspect your order when it arrives.
If an item arrives damaged, please contact us within 7 days of delivery at info@arcomas.com.
Please include your order number and clear photographs of the damaged item and packaging where applicable.
Our customer service team will review the issue and assist you in accordance with our Return & Refund Policy.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at info@arcomas.com.
We will do our best to accommodate your request. However, once an order has entered processing or has been dispatched, we may no longer be able to modify or cancel it.
Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our shipping services, fulfillment partners, carriers, delivery locations, or business operations.
The most current version of this policy will always be available on this page.
Contact Information
If you have questions about shipping, delivery, or tracking, please contact us using the information below.
Store name: Arcomas
Company name: Branton LLC
Company address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: info@arcomas.com
Phone: +1 (307) 429-0910
Customer Service Hours
Monday to Friday | 9:00 AM – 5:00 PM ET
Saturday & Sunday | Closed
We aim to respond to customer inquiries within 1 business day.