Find quick answers about shipping, orders, returns, products, and contacting Arcomas.
Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days, Monday to Friday.
After dispatch, estimated transit time is 5–8 business days, giving an estimated total delivery timeframe of approximately 6–11 business days.
For full details, please see our Shipping Policy.
Where do you ship from?
Arcomas is a U.S.-registered business operated by Branton LLC.
We work with international fulfillment partners, and depending on the product and availability, some orders may be dispatched from fulfillment facilities in China and shipped directly to customers in the United States.
Do you offer free shipping?
Yes. Arcomas currently offers free tracked shipping within the United States, unless otherwise clearly stated at checkout.
Orders
How can I track my order?
Once your order has been dispatched, we will email you tracking information.
You can also use our Track Your Order page.
Can I change or cancel my order after placing it?
Contact us as soon as possible at info@arcomas.com.
We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has entered processing or has been dispatched.
What if I received the wrong item or my item is damaged?
Please contact us at info@arcomas.com with your order number and clear photographs of the item and packaging where applicable.
Returns & Refunds
What is your return policy?
Eligible items may be returned within 30 days of delivery.
Please review our Return & Refund Policy for full details.
How do I start a return?
Email info@arcomas.com with your order number and reason for the return.
Please wait for return authorization and instructions before sending anything back.
How long does it take to receive my refund?
Once approved, refunds are generally issued to the original payment method within 10 business days.
Product Questions
Do you offer bulk or wholesale discounts?
We may be able to assist with larger quantity orders depending on the product and availability.
For bulk or wholesale inquiries, contact info@arcomas.com.
What materials are your products made from?
Materials vary by product.
Please refer to the individual product page for specific material, size, care, and product information.
Contact
How can I reach customer support?
Email: info@arcomas.com
Phone: +1 (307) 429-0910
We aim to respond within 1 business day.
What are your business hours?
Monday to Friday: 9:00 AM–5:00 PM ET
Saturday & Sunday: Closed
Trust & Security
Is your website safe and secure?
Yes. Arcomas uses secure HTTPS encryption to help protect information transmitted through our website and checkout.
You can also review our Privacy Policy and Payment Policy.
Do you have a physical location?
Arcomas is operated by Branton LLC, a U.S.-registered company.
30 N Gould St, Ste R
Sheridan, WY 82801
United States
We do not currently operate a public retail storefront.
For customer service, please use our Contact Us page.