Refund policy

At Arcomas, we want you to feel confident when shopping with us. If something isn’t right with your order, we’re here to help.

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be in the same condition in which it was received, unused, and returned with its original packaging, accessories, manuals, and parts where applicable. You will also need your order number or other proof of purchase.

To request a return, please contact us at info@arcomas.com.

Once your return request has been reviewed and approved, we will provide instructions explaining how and where to return the item. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

For any questions regarding a return or refund, contact us at info@arcomas.com.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@arcomas.com.

Please include your order number and, where applicable, clear photographs of the item and packaging so our team can review the issue.

If the issue is confirmed, we will work with you toward an appropriate resolution, which may include a replacement, refund, or other suitable solution.

Change of Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of delivery.

The item must be unused and returned in its original condition and packaging.

Customers are responsible for return shipping costs for change-of-mind returns, ordering the wrong product or variation, or other returns unrelated to a defect or fulfillment error.

Original shipping charges, where applicable, are non-refundable.

We recommend using a tracked shipping service when returning an item.

Return Shipping

If your return is due to an item being damaged, defective, or incorrectly supplied by Arcomas, we will provide return instructions and, where applicable, cover reasonable return shipping costs.

For change-of-mind returns or other returns unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs.

The correct return address and instructions will be provided after your return request has been approved.

Please do not send returns to our company address unless specifically instructed to do so by our customer service team.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

Custom or personalized products, gift cards, items that have been used or materially altered after delivery, and products that cannot be safely resold for hygiene or safety reasons.

Any product-specific return restrictions will be clearly stated on the relevant product page where applicable.

If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

Exchanges

If you would like a different product or variation, please contact us at info@arcomas.com.

In many cases, the simplest way to exchange an item is to return the original item in accordance with this policy and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to the original payment method within 10 business days.

Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@arcomas.com.

Order Cancellations and Changes

If you need to cancel or change an order, please contact us as soon as possible at info@arcomas.com.

We will do our best to accommodate your request. However, once an order has entered processing or has been dispatched, we may no longer be able to cancel or modify it.

If the order has already been shipped, you may request a return after delivery in accordance with this policy.

Contact Information

Store name: Arcomas
Company name: Branton LLC
Company address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: info@arcomas.com
Phone:+1 (307) 429-0910

Customer Service Hours
Monday to Friday | 9:00 AM – 5:00 PM ET
Saturday & Sunday | Closed

We aim to respond to customer inquiries within 1 business day.